You can erase everything Apart knows about you in two taps, without asking us. Here is exactly how, and what happens to it.
Deleting your account in the app erases it everywhere. Your account and everything synced to it — your food log, weight, symptoms, plans and coach conversations — are erased from our servers at once, along with the copy on your phone. You don't need to contact us.
This is immediate, permanent, and does not require contacting us.
If you signed in with Apple, Apple asks you to confirm once more, so Apart's access to your Apple ID is withdrawn too. If your phone is offline, the app finishes deleting your account on our servers the next time it connects. Either way, the following is erased from our servers and from your phone, and cannot be recovered by you or by us:
Our database provider's backups roll over within 7 days, after which no copy remains. Uninstalling the app does not delete your account — it only removes the copy on that phone, and logging in again brings everything back.
If your phone backs itself up (Apple's iCloud backup or Google's Android backup), a copy may remain in that backup until it is overwritten or you remove it. Those backups belong to Apple and Google, and are governed by their privacy policies — we have no access to them.
EEA, UK and Switzerland. There Apart has no online account: everything lives only on your phone, and Delete all my data or uninstalling the app deletes it for good.
If you no longer have the app, email us from the address you log in with, or tell us that address, and we will delete your account and everything in it:
We acknowledge requests within 7 days and complete them within 30. We will confirm the request comes from the account holder — usually by replying to the account's email address — and we will not ask you to pay anything to make a request.
Besides your account, our servers hold only a counter of how many AI requests your installation has made (deleted automatically within 24 hours) and technical server logs, including IP addresses, kept for a limited period for security and troubleshooting.
Deleting your data does not cancel a subscription or refund a purchase — those are held by Apple or Google, not by us. Manage or cancel Apart Plus in your Apple or Google account settings, and request refunds through them. If you later reinstall Apart, Restore purchases will bring back what you paid for, even though your program history will be gone.
Write to support@eatapart.com, or by post to Calibra Technologies LLC, 1914 Thomes Ave, Ste 2, #3012, Cheyenne, WY 82001, United States. Our full Privacy Policy explains everything Apart collects and where it goes.